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F.A.Q


When do we not ship items?

We do not ship items when the total cost is below ₦6000 due to the fact that the amount being paid is below the shipping cost of the item purchased. We advise the customer to increase the items or call us to make special arrangement.

Payment Method

We accept bank deposit through (Gtbank and Firstbank NG) ,

We also accept visa card, MasterCard, verve card etc. both debit/credit card through Paystack and Vogue Pay secure payment processor, all payments should be addressed to Exgames Nig Limited, our parent company.

Payments/ shipping procedures

We accept manual banking and online banking transfers. This is how it works 

(a) First you sign up to www.alabagames.com.ng and login. If however you don’t have an account with us, you will have to click on the “create an account option” at the top head of our site to create an account for which you use to login and make purchases.

(b) Select and add all items you are interested in into your shopping cart by clicking on “add to cart”. Click on “shopping cart” at the top end of your item picture display to enable checkout.

(c) Click on “checkout” to open the checkout page.

(d) At the billing detail stage you confirm the shipping address you supplied upon registration or “creating an account” with us. If you decide to use any of the online bank transfer options or card payment processor, please ensure that the address you used to open the online account is the same as the address supplied at the billing detail stage. Click continues to proceed.

(e) A new shipping  address can be supplied at the delivery detail stage or the same address supplied at the billing detail stage can be used depending on your choice.

 (f) Select your preferred shipping option either either flat rate or TRANEX EXPRESS, DHL , FEDEX. You can also make a comment about your order. Click continues to proceed.

(g) At this stage you can choose any payment option either direct manual bank payment for which you deposit the exact amount to any GT Bank, or First bank nearest to you using EXGAMES LTD bank details as shown below and the name used to open your account with us as the name of the depositor. Or you can effect/make online transfer of the exact sum to EXGAMES LTD making use of our card payment processor or any of the above mentioned bank online transfers with which you have an account. Lastly you can option for CASH PAYMENT on delivery at your doorstep. Having read the terms and conditions, click the small box to tick and click to continue. Please ensure to fill in your correct shipping/delivery address.

(d) At the “confirm order” stage which is the last stage, a list of items/price history and total amount of item sought is generated for view. Check to confirm and then “click confirm” order to enable processing of your merchandize (items).  

 

 

Alabagames.com.ng Account Details

(1) Firstbank Nigeria Account

              NAME: Exgames Nigeria Limited  ---------  Account Number  = 2026259372....

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(2)           Guaranty Trust Bank Account ( GT BANK)

               NAME: Exgames Nigeria Limited  -----  Account Number  =   0119112651...

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When will I get my product after I place an order (delivery period)?

Our standard delivery timeline is 1-3 days from time of merchandize (item) purchase. As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way.

Can items be picked up instead of having it delivered?

Depending on customer choice, purchased or requested itemse can be picked up at our offices if customer resides in Owerri or is present in Owerri at time frame of purchase and within scheduled office hours of 9am – 5pm.

 

Shipping charges?

We charge a flat rate of 1200 naira for all items shipping irrespective of quantity when the customer selects Flat Rate shipping option.

Can my parcel be delivered to an office address?

Yes. Your parcel can be delivered to any address convenient for you. To make this possible, you must enter your preferred address as your ‘shipping address’ before you checkout.

 

My items haven't arrived yet. What can I do?

If you haven’t received your items after the 5th day, kindly contact us on 07033670828 or send an email to info@alabagames.com (quoting your order number).

 

How do I track my order?

As delivery is being effected, you can track the location of your items on TRANEX EXPRESS website.

http://tranex-ng.com/

http://www.dhl.com.ng/en.html

http://www.fedex.com/ng/

Will I receive all my orders in a single package?

We endeavor to send out products readily available as most of our customers appreciate prompt deliveries. If your orders do not come in a single package, be rest assured that the remaining item(s) will also be delivered to you within the delivery timeline at no extra costs.

 

What is the estimated delivery time?

Items can be purchased at any time within any 24hr period with delivery time being from 1-3 days. After making a purchase a mail will be sent to your registered email with us showing status of purchase. All items are processed within 24 hours of purchase. After making a purchase, we will contact you to confirm the purchase and ship your item once payment or for option for cash on delivery is confirmed. You would also be supplied with a tracking number with which to monitor the shipping status of your goods


What is Alabagames.com return policy?


All our products and goods come with a 7 day return window. This means that in the unlikely event that you find any of our goods unsatisfactory, you have 7 days from the delivery date to return the product, provided the following criteria are met:

·         The item must be in the same condition for which it was before being bought.

·         The item must be in the original packaging with all accessories intact

·         The item must be in its original wrap.

 

 

 

 

When do we not ship items?

We do not ship items when the total cost is below ₦6000 due to the fact that the amount being paid is below the shipping cost of the item purchased. we advise the customer to increase the items or call us to make special arrangement.